Support

If you need help with curlyCue, email:

• support@curlycue.app

When you contact support, please include:

• Your macOS version and curlyCue version
• Do not send OAuth tokens, license keys, QLab passcodes, customer spreadsheets, or production show files.
• What you were trying to do (Push / Pull / Update)
• Whether you’re using CSV mode or Google Sheets mode
• Any error message shown in the app
• (Optional) A log snippet or screenshot

For Google verification reviewers

If you are reviewing curlyCue for Google OAuth verification and need help validating “Browse Sheets”, contact:

• support@curlycue.app

Please include:

• The Google account type you used (personal Gmail vs Google Workspace)
• The exact text of any error shown in the “Browse Sheets” dialog
• (Optional) A screenshot of the error and the consent screen scopes

Common issues

"Sign in with Google" or "Browse Sheets" does nothing

• Confirm your Mac has a default browser configured and you can open normal web links.
• If you changed permissions recently, sign out in curlyCue and sign in again.
• If your Google account is managed (Google Workspace), your admin may restrict third‑party OAuth access.

"Browse Sheets" shows an error

• Confirm you're signed in under Settings → Google Sheets Settings.
• If you recently changed Google OAuth permissions, sign out and sign in again.
• If the error mentions the Drive API being disabled/not enabled, wait a minute and try again.
  • If you are using your own OAuth client, ensure the Google Drive API is enabled for that project.

No sheets found

• Make sure the Google account you're signed into has access to the spreadsheet.
• Try typing part of the spreadsheet name into the search box.

Sending logs to support

• For the bundled curlyCue.app, the current log is located at: ~/Library/Logs/curlyCue/curlycue.log
• In Finder, choose Go → Go to Folder… and enter: ~/Library/Logs/curlyCue/
• Attach curlycue.log only when support requests it.
• Review the log before sharing it and remove any personal, customer, or production-show identifiers that you do not want to disclose. Logs can include operational details such as spreadsheet IDs, worksheet names, local paths, error messages, and limited cue identifiers when diagnostics are enabled.
• Do not send OAuth tokens, license keys, or QLab passcodes.

QLab connection problems

Common issues

“Sign in with Google” or “Browse Sheets” does nothing

• Confirm your Mac has a default browser configured and you can open normal web links.
• If you changed permissions recently, sign out in curlyCue and sign in again.
• If your Google account is managed (Google Workspace), your admin may restrict third‑party OAuth access.

“Browse Sheets” shows an error

• Confirm you’re signed in under Settings → Google Sheets Settings.
• If you recently changed Google OAuth permissions, sign out and sign in again.
• If the error mentions the Drive API being disabled/not enabled, wait a minute and try again.
  • If you are using your own OAuth client, ensure the Google Drive API is enabled for that project.

No sheets found

• Make sure the Google account you’re signed into has access to the spreadsheet.
• Try typing part of the spreadsheet name into the search box.

Sending logs to support

• If support asks for logs, attach curlycue.log.
• If you use the default curlyCue project folder, logs are typically alongside your project files under ~/Documents/curlyCue/.

QLab connection problems

• Confirm QLab OSC is enabled and reachable from your Mac.
• Verify workspace ID and any OSC passcode settings.

Privacy

See the Privacy Policy at:

• https://curlycue.app/privacypolicy/