Support

If you need help with curlyCue, email:

• support@curlycue.app

When you contact support, please include:

• What you were trying to do (Push / Pull / Update)
• Whether you’re using CSV mode or Google Sheets mode
• Any error message shown in the app
• (Optional) A log snippet or screenshot

For Google verification reviewers

If you are reviewing curlyCue for Google OAuth verification and need help validating “Browse Sheets”, contact:

• support@curlycue.app

Please include:

• The Google account type you used (personal Gmail vs Google Workspace)
• The exact text of any error shown in the “Browse Sheets” dialog
• (Optional) A screenshot of the error and the consent screen scopes

Common issues

“Sign in with Google” or “Browse Sheets” does nothing

• Confirm your Mac has a default browser configured and you can open normal web links.
• If you changed permissions recently, sign out in curlyCue and sign in again.
• If your Google account is managed (Google Workspace), your admin may restrict third‑party OAuth access.

“Browse Sheets” shows an error

• Confirm you’re signed in under Settings → Google Sheets Settings.
• If you recently changed Google OAuth permissions, sign out and sign in again.
• If the error mentions the Drive API being disabled/not enabled, wait a minute and try again.
  • If you are using your own OAuth client, ensure the Google Drive API is enabled for that project.

No sheets found

• Make sure the Google account you’re signed into has access to the spreadsheet.
• Try typing part of the spreadsheet name into the search box.

Sending logs to support

• If support asks for logs, attach curlycue.log.
• If you use the default curlyCue project folder, logs are typically alongside your project files under ~/Documents/curlyCue/.

QLab connection problems

• Confirm QLab OSC is enabled and reachable from your Mac.
• Verify workspace ID and any OSC passcode settings.

Privacy

See the Privacy Policy at:

• https://curlycue.app/privacypolicy/