Support

If you need help with curlyCue, email:

• support@curlycue.app

When you contact support, please include:

• Your macOS version and curlyCue version
• Do not send OAuth tokens, license keys, QLab passcodes, customer spreadsheets, or production show files.
• What you were trying to do (Push / Pull / Update)
• Whether you’re using CSV mode or Google Sheets mode
• Any error message shown in the app
• (Optional) A log snippet or screenshot

For Google verification reviewers

If you are reviewing curlyCue for Google OAuth verification and need help validating “Choose Google Sheet” or Google Picker, contact:

• support@curlycue.app

Please include:

• The Google account type you used (personal Gmail vs Google Workspace)
• The exact text of any authorization or Picker error shown
• (Optional) A screenshot of the error and the consent screen scopes

Common issues

“Choose Google Sheet” does nothing

• Confirm your Mac has a default browser configured and you can open normal web links.
• If you changed permissions recently, use “Disconnect Google” in curlyCue and choose the spreadsheet again.
• If your Google account is managed (Google Workspace), your admin may restrict third‑party OAuth access.

Google Picker shows an error

• Confirm your default browser can open normal web links.
• If you recently changed Google OAuth permissions, use “Disconnect Google” and choose the spreadsheet again.
• If you are using your own OAuth client, ensure the Google Picker API and Google Sheets API are enabled for that project.

A spreadsheet is missing from Picker

• Make sure the Google account shown by Picker has access to the spreadsheet.
• Use Picker’s search and confirm the file is a native Google Sheet.

Subscription and license help

• curlyCue subscriptions are available with monthly or yearly billing. Both options include the same licensed features and one user seat.
• If activation fails, confirm that you entered the license key from your curlyCue purchase email and that your Mac is online.
• Use Refresh in the Licensing window after renewing or changing billing status.
• To request another copy of your license key, use Resend Key in the Licensing window or contact support@curlycue.app from the email address used for purchase.
• For billing, renewal, cancellation, or refund questions, include the email address used for purchase, but do not send your license key or payment details.

Sending logs to support

• For the bundled curlyCue.app, the current log is located at:
  ~/Library/Logs/curlyCue/curlycue.log
• In Finder, choose Go → Go to Folder… and enter:
  ~/Library/Logs/curlyCue/
• Development runs may instead write curlycue.log in the directory from which the app was launched.
• Attach curlycue.log only when support requests it.
• Review the log before sharing it and remove any personal, customer, or production-show identifiers that you do not want to disclose. Logs can include operational details such as spreadsheet IDs, worksheet names, local paths, error messages, and limited cue identifiers when diagnostics are enabled.
• Do not send OAuth tokens, license keys, or QLab passcodes.

QLab connection problems

• Confirm QLab OSC is enabled and reachable from your Mac.
• Verify workspace ID and any OSC passcode settings.

Privacy

See the Privacy Policy at:

• https://curlycue.app/privacypolicy/